We also do not serve political parties, political advocacy groups, legislatures, or individual legislators’ offices nor do we take part in political advocacy or lobbying on behalf of our clients. In the government sector, we do not serve defense, intelligence, justice, or police institutions in non-democratic countries (for which we base our assessment on The Economist Intelligence Unit's Democracy Index), with limited exceptions for international aid and humanitarian work approved by our firm’s risk leadership. For example, we do not serve tobacco companies, opioid manufacturers, dual-use technology companies in certain countries, and pharmaceutical companies on projects that deviate from industry pricing norms or seek to circumvent regulatory structures or legal conventions. The Client Service Policy includes additional clear rules for work we will not perform. This policy applies globally, across all sectors, whether work is paid or unpaid. If a client or proposed project falls short of our standards, we will not do the work. Among other criteria, the policy requires us to consider the unintended consequences of any proposed work, including potential negative impact on vulnerable populations. Referred to as “CITIO,” this framework is embedded in the way we assess risk for all our client work. Our Client Service Policy requires partners to systematically assess client projects across five interrelated dimensions: Country, Institution, Topic, Individual, and Operational considerations. In 2019, we strengthened these policies further by launching a more rigorous framework and set of criteria to evaluate our client service. We have long had policies governing what work we will and will not do.
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